There’s a short, critical window in every loan lifecycle that most collections teams never see.
RBI Gross NPA across NBFCs hit ₹3.8 lakh crore in Q4 FY25. The Indian collections technology market is forecast to grow at 23% CAGR through 2028.
Collections is the toughest job in banking. It’s also the most sensitive. Harassing a customer who is genuinely distressed destroys loyalty.