SaaS Solution

AI Helpdesk
Customer Service at Scale.

A 24/7 AI-powered customer service platform that understands banking context. Resolves account queries, explains loan statements, handles complaints, and routes complex escalations – across WhatsApp, web chat, and voice – without a single human agent touch for 80% of interactions.

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📞 The Customer Service Problem

Banking Customers Deserve Better

Long hold times, uninformed agents, inconsistent answers, and repeat contacts for the same issue – these are the hallmarks of banking customer service in India today. Meanwhile, customers expect the same experience from their bank that they get from Swiggy or Amazon.

AI Helpdesk delivers instant, accurate, and personalized responses 24/7 – because it actually understands your products, your policies, and your customer’s account history.

✅ What AI Helpdesk Does

Resolves 8 Out of 10 Queries Instantly

01
Account & Loan Queries
Account & Loan Queries
Balance, EMI amount, due date, loan statement, prepayment quote, outstanding - answered instantly from your CBS.
02
Complaint Registration & Tracking
Complaint Registration & Tracking
Logs complaints, provides ticket numbers, sends status updates, and escalates unresolved issues automatically.
03
Product Information & Eligibility
Product Information & Eligibility
Explains loan products, EMI calculations, interest rates, and checks preliminary eligibility - converting service interactions into leads.
04
Smart Human Escalation
Smart Human Escalation
Transfers complex queries to live agents with full conversation summary - so agents never ask customers to repeat themselves.

The Business Case is Clear

%
Queries Auto-Resolved
%
Availability (No Overtime)
%
Service Cost Reduction
*
Average CSAT Score
🌐 Available Everywhere

Multi-Channel Customer Experience

WhatsApp
WhatsApp

Conversational banking on WhatsApp - the channel your customers already use daily.

Web Chat
Web Chat

Embedded chat widget on your website and customer portal with branded experience.

Voice AI (IVR)
Voice AI (IVR)

Natural language IVR that actually understands what customers say - not just menu numbers.

Mobile App
Mobile App

Embedded AI assistant in your existing mobile banking app via SDK integration.

Deploy AI Customer Service in 2 Weeks

Book a demo and we’ll show you the AI Helpdesk resolving real banking queries live.

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