An always-on digital collections specialist that reaches out to delinquent borrowers, analyses sentiment, negotiates settlements, and escalates to field teams – recovering more debt at a fraction of the cost.
A large NBFC with 50,000 borrowers has thousands of accounts in various stages of delinquency. Human callers can reach 150–200 accounts per day. The math doesn’t work – and high-pressure tactics damage customer relationships and regulatory standing.
The Debt Collection AI Agent solves the scale problem with empathetic, personalized, sentiment-aware outreach that maximises contact rates and recovery while maintaining the dignity and regulatory compliance that banking demands.
See the agent handle a live demo collections scenario – configured for your DPD buckets and product mix.
